Customer Care Policy
Customer Support at Quran and Quran Academy
At Quran and Quran Academy, customer satisfaction is our top priority. We strive to ensure that every student has a positive experience with our services, classes, instructors, fee structures, and scheduling. Our dedicated support team is available around the clock to address any questions or concerns promptly. We aim to resolve all issues or inquiries within 24 hours, providing exceptional customer service and meaningful feedback.
We are deeply committed to protecting the privacy and security of our students, teachers, customers, and staff. Safeguarding personal information is a critical responsibility for us, and we take comprehensive measures to ensure data security.
Quran and Quran Academy guarantees that we will never sell, share, or distribute personal details, contact information, emails, phone numbers, or any other data to third parties. Protecting your privacy is our duty.
If you have any questions or concerns regarding our privacy policy, please reach out to our support team, available 24/7 for assistance.
Terms of Service
By registering for our online Quran classes, language courses, or Islamic studies programs, you agree to the following terms and conditions:
After completing 2 or 3 trial classes, you must decide whether to enroll yourself or your children in our online Quran classes or courses.
Upon enrollment, fees must be paid before the due date. Failure to pay within 4 days after the due date will result in automatic suspension from classes.
If payment is overdue for more than 7 days, we reserve the right to suspend your participation in classes.
If you pause classes for 1-2 weeks and wish to resume, full payment is required to secure your slot with your preferred teacher.
Notify customer support in advance if you need time off from classes. Failure to inform us may result in no makeup classes being offered.
Makeup classes will be scheduled based on teacher availability.
To cancel classes, inform customer support via email or Skype at least 24 hours in advance.
Quran and Quran Academy reserves the right to cancel the enrollment of any student absent for more than a week without prior notice.
Once assigned to a teacher, you cannot request a change of teacher for one month.
Quran and Quran Academy may reassign teachers to maintain the quality of instruction.
If a teacher resigns, we will provide a replacement teacher to ensure continuity.